# Returns & Refunds Policy
At ArtCaseLab, we want you to love your new phone case. If there is any issue with your order, we are here to help.
## Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
* The item must be unused and in its original condition.
* You must contact us within 30 days after receiving your order.
* Order details and photos may be required to process your request.
## Damaged or Defective Items
If your product arrives damaged, defective, or with a manufacturing issue, please contact us within 7 days of delivery.
Please include:
* Your order number
* Photos showing the issue and a video
* A brief description of the problem
We will review your request and provide a solution as quickly as possible.
## Exchanges
We do not offer direct exchanges at this time. If you need a different design or model, please place a new order after your return request has been approved.
## Refunds
Once your return is approved and inspected, we will process your refund to the original payment method.
Please note:
* Shipping fees are non-refundable unless the item arrived damaged or defective.
* Refund processing times may vary depending on your payment provider.
## Custom Products
Because our phone cases are printed specifically for each order, customized or personalized products may not be eligible for return unless they arrive damaged or defective.
## Contact Us
If you have any questions about returns or refunds, please contact us:
Email: [artcaselab@outlook.com]
We usually reply within 24 hours.